The long awaited proposal by the EU on consumers’ rights is a first step in the right direction, especially when it concerns transparency of contracts concluded in online marketplaces. More needs to be done to have better and more transparent user feedback/review systems as well as on obtaining redress in the case of mass damage, according to this opinion.
The rapporteur calls on the European Commission to explore ways of extending relief to other cases of mass harm, including cases of mass environmental damage, harm done to common goods, and in respect of health and safety regulations or violations of employment rights, to bring about easier access to justice for all citizens. Moreover, he recommends expanding the scope of the proposal on collective redress to cover all forms of harm occasioned by violations of fundamental rights, as granted under the EU law.
The CoR opinion on a New deal for Consumers is composed of the following reference documents: Proposal for a Directive on better enforcement and modernisation of EU consumer protection rules, Proposal for a Directive on representative actions for the protection of the collective interests of consumers and the Communication on A New Deal for Consumers.
- Final adoption in Plenary session of October 2018