The modernisation of the public sector is one of the main political priorities of the European Committee of the Regions and the opinion on the eGovernance Action Plan aims to ensure a simpler, more efficient and transparent administration for the benefit of Europe’s cities and regions.



The aim of the Action Plan is to remove existing digital barriers to the single market and prevent further fragmentation arising from the modernisation of public administration. Local and regional authorities should become the drivers for this new development as they are at the heart of the proposal.

Digitalising the public administration makes the public services also more accessible while supporting the development of cross-border services. The opinion supports the vision that by 2020 public administrations and institutions should be open, efficient, inclusive and providing borderless, personalised, user-friendly, end-to-end digital public services to all citizens and businesses in the EU.

The opinion however emphasises that there are many preconditions that must be met before the benefits of eGovernment can be obtained: affordable internet across the European Union, enhanced digital skills, trust and openness towards digital services as well as a fully functioning Digital Single Market.



EU eGovernment Action Plan 2016-2020




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